Additional Services is a term used within the sector. This allows for a more comprehensive service and is an essential tool for increasing customer satisfaction. This is especially important when it comes to certain operations based on the trust that a customer places in a company.
Logistics is also by definition a competitive sector. Importers need competitive logistic services to ensure this very thing for their commercial operations. However, we cannot confuse competitiveness with having more resources. In fact, added value is being best implemented by medium sized and specialized companies. Whenever a logistics operator adds value the right way, this shows their knowledge of the ins and outs of the sector and the needs of the customer.
And there is no point in going for added value if you do not respond to what the customer needs.